Configurable customer notification engine

Send messages to customers when appointments are confirmed, reminders when appointments are upcoming, when details change. Filter and customise notification triggers and content by job type, engineer type or any feature of the appointment. All via SMS and/or email.

Your branding, your style

Tailor the look and feel of the customer facing web application to your own branding, colours, icons and logos.

Status driven display

Different appointment statuses require different information. Tailor what's shown to a customer based on where they are in their own appointment journey. Narrow your appointment window as you get closer to appointment fulfilment.

Show your technician on a map, safely

Customers love to see where their technician is on a map but it's important that this is done safely and securely. We make sure you never expose a technician's home location, or show out-of-date positions. 

Appointment confirmations

Want to book appointments on behalf of your customers, or to just get them to actively confirm they're happy with the time? We provide a configurable way to manage the appointment confirmation process so you never show up to a customer that wasn't expecting a visit. 

Appointment rebook

Calls into your contact centre to rebook appointments are often lengthy and expensive. We provide the option for customers to rebook and cancel without getting in touch via email or phone, saving them and you time and effort.  Of course, like all our features, this is highly configurable by status, time to booking, job type and many other dimensions.

Marketing and Information Campaigns

With On My Way you can show context aware marketing campaign banners to customers, or provide click-throughs banners to help them to understand what will happen on the day of their appointment. 

Add to Calendar

We know how expensive it can be to arrive at a customer's property to find they're not there because they forgot you were coming. That's why, addition to our notification reminders, we allow customers to add their appointments directly into their desktop calendars from On My Way with a single click.

Photos & Notes

First Time Fix is a critical KPI for all field service businesses. That's why On My Way provides a  simple way for you to get more information from your customers to help ensure your technician is as prepared as they can be. Customers can provide additional notes and photos that you can make available to your technician or triage team, right from the On My Way web app. 

Customer Feedback

Built-in NPS-style feedback allows your customers to rate and comment on the service you provide which is sent directly to you, not social media.

Live chat

We integrate with various Live Chat platforms including Intercom and Genesys. 

Enterprise portal

We provide a fully featured portal for your own teams to access information such as 'see what the customer sees', app engagement statistics, customer campaign administration and more. All available via Single Sign On for really fast, secure onboarding

Designed for ease of use

Our customers serve people from all walks of life, so it's crucial that any interaction must be simple yet powerful. On My Way is designed to be easily useable, accessible and low friction.  There's nothing for your customers to install, it's delivered securely and quickly via the browser to smartphones, tablets and desktops.

Simple to integrate

We provide simple ReST APIs to get your data into On My Way. All our reporting data is available to extract in the same way. We also have off-the-shelf integrations available for some enterprise field service management platforms such as IFS PSO and Oracle Field Service Cloud.